Privacy Policy

Company Name: Fairentoria

Office Address: Tung Wai Commercial Building, 109-111 Gloucester Rd, Wan Chai, Hong Kong

Contact Email: contact@fairentoria.com

Fairentoria operates the website and provides golf instruction, simulation sessions, equipment fitting, and movement analysis services. This Privacy Policy outlines our procedures regarding the collection, use, protection, and disclosure of personal data collected from visitors to our website and clients who utilize our services.

We operate in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO) .

1. Information Collection and Types of Data

We collect personal data to deliver structured services, manage requests, and facilitate business operations. The types of data we collect include:

Identity and Contact Data: Your full name, telephone number, and email address. This is collected when you request a free initial consultation on our website or fill out paperwork at our venue.
Booking and Schedule Data: Dates and times chosen for your initial consultation, as well as the dates of your finalized training sessions or package usage.
Performance and Assessment Data: Swing metrics, simulation data, and training summaries generated during your sessions to build your customized plan.
Fiscal and Transaction Data: Records of cash transactions made at our office. Please note: We do not collect credit card, debit card, or other digital payment data on our website, as all finalized transactions are completed in cash at our office.
Refund Information: Your Hong Kong bank account information (Bank Name, Account Holder Name, and Account Number), which is requested via email only if you opt for a bank transfer to process an accepted refund.

2. How We Use Your Personal Data

Your data is processed strictly for necessary business functions, including:

Scheduling and managing your free initial online consultation.
Developing customized golf training plans and matching you with instructors.
Processing cancellations and administering partial or full refunds via bank transfer or in-person cash collection.
Communicating administrative updates regarding your scheduled appointments.
Responding to inquiries submitted to contact@fairentoria.com .

3. Data Retention and Protection

Security Measures: We use administrative and procedural measures to protect your personal data against unwanted access, loss, misuse, or alteration. Email communications containing bank details for refunds are restricted to official personnel who handle accounting.
Retention Period: We retain your personal data only for as long as necessary to fulfill the operational purposes for which it was collected, or to meet legal, accounting, and compliance requirements under Hong Kong law.

4. Disclosure and Transfer of Data

We do not sell, rent, or trade your personal data to third parties. Your information is kept confidential and is only shared under the following conditions:

With instructors and service representatives directly involved in managing your sessions.
With banking institutions strictly to execute an accepted refund transfer requested by you.
When required by law, regulation, court order, or legal authority within the Hong Kong Special Administrative Region.

5. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance of Hong Kong, you hold specific rights regarding your information:

Right of Access: You have the right to check whether we hold your personal data and to request a copy of that data.
Right of Correction: You have the right to request that we correct any inaccurate data held about you.

To exercise these rights, please send a formal request to our team at contact@fairentoria.com . We will process your request in accordance with the timelines set by local regulations.

6. Cookies and Website Tracking

Our website utilizes standard cookies to optimize user navigation and analyze traffic patterns. These cookies do not extract individual identity information or gather data from your device for external advertising profiles. You can adjust your web browser settings to refuse cookies, though doing so might alter your experience with our online consultation booking form.

7. Updates to This Privacy Policy

We may update this policy periodically to reflect operational changes or regulatory updates. Any revisions will be published immediately on this page.